Ethics & Boundaries
Ethics is the idea and philosophy of being moral straight and making sound decisions based on legal and professional values. Positive Outlooks, LLC.'s handbook lists the organization's expectation for all caregivers. The Handbook lists our boundaries and ethical standards. The core values of Positive Outlooks, LLC's is to protect our clients and our employees.
Some of Positive Outlooks, LLC. policies include, but are not limited to the following;
Many times we may know that we are violating boundaries or professionalism with our clients. We have well-meaning conversations, for example, that we do don't realize that are putting undue stressors on our client.
SOME DOS & DONT'S:
Be timely. Leaving your client unattended when you are scheduled can put them at serious risk and you and Positive Outlooks, LLC. at a liability. Do, try to give yourself some time to get there. If you're running late, notify your supervisor if you will be late so arrangements can be made.
Do not give your client your personal cell phone number. Do, have your client communicate through a supervisor. The reason for this is that the client can potentially contact you outside of your working hours. This can cause an undue burden on you and your family.
Do not excessively use your cell phone or electronic devices. Do, find engaging ways to interact with the client. Surveyed clients stated that when providers are on their cellphones they are nervous about asking for help or feel they should not engage the provider.
Never complain or appeared "annoyed" when a client asks for your assistance. This makes the client feel undignified. Do engage your client, try to encourage socialization and activities.
It is not okay to receive gifts, loans, valuables of any kind without your supervisor's permission. Do not lend money to your clients. Do report offers of gifts or requests for money to your supervisor and human resource.
It is not permitted to provide services before or after scheduled shifts, or to be late or leave early from a client's house while billing for the time, even with the client's approval.
It is unethical to discuss your personal life, complain about your personal finances, children's health or anything at home (See video for an explanation).
It is unethical to try to convert or preach to a client regardless of their religious beliefs. Respect their autonomy.
It is never okay to talk about other clients to your clients or coworkers. This can result in disciplinary actions up to, but not limited to the level of termination if it violates HIPAA.
Do not suggest or talk about nursing facilities, nursing care or hospice. This is a discussion the client should only be having with a family member, care coordinator or conservator.
Do not give legal advice of any kind. Do not sign legal documents for the client in their name or your own.
Never force your client to do something they do not want to do. Do not belittle them for not wanting to do something you feel is 'best' for them. Do make some gentle suggestions of some activities that could be fun, if they decline, you can ask them if there is something they were interested in
The below video gives some examples on how to overcome ethical problematic situations. Understand while watching this video, that you represent yourself. Your job and your ability to obtain additional hours are often determined by the clients and families you interact with. If you are violating any ethical boundaries determined by Positive Outlooks, LLC. supervision staff you will be removed from that client. Please watch the video below.
It is important to be considerate and mindful of the cultures and individual's personal likes and needs when caring for them within their home.
We must respect their home and their body. Keep this in mind when walking into their home, make sure you follow the rules with respect and dignity.
Things to consider:
First and foremost.... ask your client "What would YOU like?"
Does the client prefer to do certain chores or activities on their own?
What activities does the client prefer to have privacy for?
Does your client want you to knock before entering a room?
Does the client prefer you to take your shoes off?
Does the client have a sensitivity to perfumes or odors such as perfume or food you bring for lunch?
Does the client have an allergy?
Does a client that utilizes a wheelchair prefer to push or navigate themselves?
Does a nonbinary client have a preferred pronoun to be used to describe themselves?